ITIL v4 (Information Technology Infrastructure Library) course in Abu Dhabi teaches IT service management, service lifecycle, value streams, practices, and governance to improve IT operations and deliver business value.
Duration
2 Days
Language
English, Arabic
Upcoming Batch
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Upcoming Batch: Feb 26, 2026
The ITIL 4 Foundation course is an entry-level certification that introduces the ITIL framework, designed to help organizations manage IT services effectively. It covers key concepts, principles, and best practices for aligning IT services with business goals.
This course is suitable for IT professionals, service managers, project managers, and anyone involved in the delivery, support, and management of IT services. It’s also ideal for individuals looking to start or enhance their career in IT service management.
There are no formal prerequisites for this course. It’s designed for both beginners in IT Service Management and experienced professionals seeking to validate their knowledge of ITIL 4 principles.
You will learn the key concepts of IT service management, including the four dimensions of service management, the service value system (SVS), and the guiding principles of ITIL 4. You'll also understand how to improve service delivery and business value through the ITIL framework.