Microsoft Dynamics 365 Fundamentals CRM course in Abu Dhabi teaches core CRM concepts, customer engagement, sales automation, service management, customization, and Power Platform basics to boost your cloud career.
Duration
2 Days
Language
English, Arabic
Upcoming Batch
From September 5, 2026
Unlock the power of Dynamics 365 Customer Engagement with our MB-910–aligned CRM fundamentals course. Gain in-demand skills, earn Microsoft Dynamics certification, and uplift your career—live in Abu Dhabi or online across the UAE.
Additionally, the advantages of utilizing Microsoft Dynamics 365 and how it can help businesses boost income and enhance customer interaction will be covered for students. Additionally, business users, IT specialists, and anybody else curious about Microsoft Dynamics 365 will benefit from this course.
Organizations face growing demands to streamline customer relationships, automate processes, and deliver personalized experiences. Common pitfalls include:
•Disconnected Data Silos: Incomplete customer views across sales, marketing, and service teams.
•Manual Processes: Repetitive tasks hinder productivity and increase error rates.
•Limited Reporting: Inadequate analytics impedes data-driven decisions.
•Low Adoption: Without proper training, users underutilize Dynamics 365 features.
Our Dynamics 365 Fundamentals CRM course addresses these challenges head-on, building a solid foundation in Microsoft Dynamics 365 and Dynamics 365 Customer Engagement.
•Comprehensive Dynamics 365 Fundamentals
Master core modules—Sales, Marketing, Customer Service, and Field Service—to drive end-to-end customer journeys.
•MB-910 Exam Preparation
Aligns with the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam, ensuring you’re fully prepared to earn your certification.
•Hands-On Learning
Engage in real-world simulations, configuration labs, and scenario-based exercises in our Dynamics 365 CRM course.
•Career Growth & Recognition
Add a Microsoft Dynamics certification to your resume and qualify for high-demand roles in the UAE and beyond.
•Flexible Delivery
Choose from in-person Dynamics 365 training in Abu Dhabi or live virtual classrooms for a Dynamics 365 course UAE–wide experience.
1. Introduction to Microsoft Dynamics 365
• Overview of Dynamics 365 architecture and deployment options
• Licensing models and environment strategy
2. Sales & Lead Management
• Configure entities, forms, and views
• Automate lead-to-opportunity processes
3. Dynamics 365 Customer Engagement
• Set up customer service cases, queues, and SLAs
• Design knowledge articles and service dashboards
4. Marketing Automation Basics
• Execute email campaigns and customer journeys
• Segment audiences and track engagement metrics
5. Field Service & Scheduling
• Work order management and resource scheduling
• Mobile agent configuration and offline capabilities
6. Data Modeling & Security
• Define security roles, teams, and business units
• Implement field-level security and record sharing
**7. Power Platform Integration
• Use Power Automate to build workflows
• Create canvas and model-driven apps with Power Apps
8. Reporting & Analytics
• Build Power BI dashboards embedded in Dynamics 365
• Export insights and configure charts and views
9. Exam Prep & Practice
• MB-910 practice questions and exam strategies
• Review sessions with expert Microsoft-certified trainers
Newcomers to CRM Systems: Lay a strong foundation in Dynamics 365 fundamentals.
Sales, Marketing & Service Staff: Streamline processes and boost productivity.
IT Professionals & Administrators: Transition into Dynamics 365 course UAE roles.
Solution Consultants & Business Analysts: Design and implement customer-centric solutions.
Aspiring Microsoft Dynamics Certification Holders: Prepare for MB-910 and beyond.
Upcoming Batch: Sep 5, 2026
Microsoft Dynamics 365 CRM is a customer relationship management solution designed to help businesses streamline sales, marketing, and customer service processes while managing customer data more efficiently.
This course is ideal for individuals looking to understand the core functionalities of Microsoft Dynamics 365 CRM. It is particularly suitable for sales professionals, marketers, customer service representatives, and IT specialists working in CRM environments.
CRM stands for Customer Relationship Management. It is a system designed to manage all of a company’s interactions with current and potential customers, focusing on customer retention and driving sales growth.
Dynamics 365 Fundamentals covers core CRM concepts, including sales, customer service, and marketing automation, preparing you for MB-910 certification.
The course includes modules on Dynamics 365 Customer Engagement, data modeling, security, Power Platform integration, and exam prep.
We provide MB-910 practice exams, targeted review sessions, and exam strategies to ensure you’re ready for the Microsoft Dynamics 365 Fundamentals (CRM) exam.
We deliver in-person classes at our Abu Dhabi training center and live virtual sessions for remote participants across the UAE.
No. This CRM fundamentals course is designed for beginners and seasoned professionals seeking a refresher on Microsoft Dynamics 365.
The program spans three days of instructor-led training, followed by a review day dedicated to MB-910 preparation.
Roles such as CRM Administrator, Functional Consultant, Business Applications Analyst, and Customer Engagement Specialist benefit most.